Product reviews

“Resoled a pair I have had eleven years. Cheaper than one new cheap pair.”

“Asked whether I ride before recommending the heel. I do not, so I got a roper.”

“Asked for my calf measurement. Nobody had ever asked me that before.”

“Whole wedding party matched and every one of us could still walk at midnight.”

“Great boots, took a while. They said so up front, so no complaint.”

“Talked me out of a new pair and resoled the old ones instead.”

“Ranch brand stitched into the shaft rather than stuck on top.”

“Explained the welt in one sentence. Cost per year, not price.”

“Measurements kept on file, so the second pair took one phone call.”

“Rubber outsole for a concrete barn. The leather ones nearly killed me.”

“Told us there was not time before the wedding. Rescheduled and got it right.”

“Shaft stands up properly instead of folding round my ankle.”

“Crew of fourteen, one pattern, fourteen different fits. Nobody complaining.”

“Very good. One pair needed an adjustment and they did it without argument.”

“Break-in was real and they said so. Two weeks and they are mine.”

“Recrafted my father’s boots. I did not think that was possible.”

“Fit across the instep is what holds them on. Learned that here.”

“Roughout leather for the yard. Looks better dirty than clean.”

“Programme costed per year rather than per pair. Finance approved it instantly.”

“Wedding date stitched inside the shaft where only I know it is.”

“Told me a size chart would not do it. First honest boot answer I have had.”

“Real quote the same day with welted and cemented priced side by side.”

“Turnaround quoted honestly and beaten by a week.”

“Same pattern across the whole crew and everyone measured separately.”

“Said one pair was not worth recrafting. Respect for saying it.”

“Trial fitting before the full run for the crew. Saved a lot of grief.”

“Solid. Welted costs more, exactly as explained beforehand.”

“Third season and they have been resoled once. Still the same boots.”

“Pull straps stitched inside so they do not catch. Small thing, big difference.”

“Advice was about how I actually work, not about the dearest build.”

“Twelve pairs, twelve fits, one delivery, one invoice.”

“Showed the stitch pattern on the actual boot pattern before making it.”

“Reordered two years on and the pair matches the first exactly.”

“Said my brand was too fine to stitch at that size. It was.”

“New starter kitted out in a week because they had our pattern on file.”

“One pair, no programme, and I still got the full measuring conversation.”

“Everything clear up front and nothing charged until measurements were agreed.”

“Heel slipped slightly at first, exactly as they described. Gone in a fortnight.”

“Told me the heel should slip. Everyone else had sold me boots too small.”

“Fifth year with them. They know my last better than I do.”